Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


We currently ship to the following countries: USA, Canada, Australia, New Zealand, and the UK. If you live outside of those countries, please contact us for a custom shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Due to the nature of international shipping, Vigilant Gear LLC will not be held liable for lost, stolen, or misplaced packages. All import duties are to be paid by the customer. It is strongly recommended that international customers request a tracked and insured shipping service for high value orders.